search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 57-66 / 228
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57.
Keeping the high fliers
Airline Business
2000 : JUN, VOL. 16:6, p. 88-96
 2000 Bhagwani, R.
58.
Implementing a balanced-scorecard approach to managing hotel operations: the case of White Lodging Services
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL.41:1, p. 94-107
 2000 Denton, G. A.
White, B.
59.
Managing service quality with internal marketing schematics
Long Range Planning
1999 : AUG, VOL. 32:4, p. 452-463
 1999 Lings, I.
60.
Leveraging maintenance through strategic performance measures (part 1)
Journal of Cost Management
1999 : SEP-OCT, VOL. 13:5, p. 11-22
 1999 Schnoebelen, S. C.
Aerne, D. J.
Miller, C. G.
61.
Controlling industrieller Dienstleistungen: Mit der Service-Scorecard die eigenen Dienstleistungen bewerten und strategisch steuern.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:11, p. 32-36, 38-39
 1999 Schuh, G.
Speth, C.
Schwenk, U.
62.
Service more segments and offering more products.
Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 54-62
 1999 Enz, C. A.
Potter, G.
Siguaw, J. A.
63.
Strategic approaches to lodging excellence : a look at the industry's overall best-practice champions.
Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 16-26
 1999 Dubé, L.
Renaghan, L. M.
64.
Developing a restaurant revenue-management strategy.
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 18-29
 1999 Kimes, S. E.
Barrash, D. I.
Alexander, J. E.
65.
Radikale Kundenzentrierung im Informationszeitalter, Teil 2: Wie Manager darauf reagieren müssen.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:10, p. 32-35, 37
 1999 Oesterle, H.
Muther, A.
66.
Service Engineering: systematisch neue Dienstleistungen entwickeln.
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1999 : AUG, 48:4, p. 177-180
 1999 Barth, T.
Hertweck, A.
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