search query: @indexterm SERVICE QUALITY / total: 221
references: 58-67 / 221
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58.
Restaurant revenue management: implementation at Chevys Arrowhead
Cornell Hotel and Restaurant Administration Quarterly
2004 : FEB, VOL. 45:1, p. 52-67
 2004 Kimes, S. E.
59.
Services. Special report
Airline Business
2004 : JAN, VOL. 20:1, p. 37-51
 2004
60.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
61.
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421
 2003 Vaux Halliday, S.
62.
Internal service barometers : conceptualization and empirical results of a pilot study in Switzerland
European Journal of Marketing
2003 : VOL 37:9, p. 1187-1204
 2003 Bruhn, M.
63.
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
Journal of Consumer Research
2003 : JUN, VOL. 30:1, p. 125-137
 2003 Folkes, V. S.
Patrick, V. M.
64.
Internal Marketing in the UK Retail Banking Sector: Rhetoric or Reality?
Journal of Marketing Management
2003 : FEB, VOL. 19:1-2, p. 197-224
 2003 Papasolomou-Doukakis, I.
65.
A Study of Southeast Asia Tourists' Perceptions of Service Quality in the San Francisco Bay Area
Journal of Travel & Tourism Marketing
2003 : VOL. 13:3, p. 35-60
 2003 Qu, H.
Im, H. H.-j.
66.
Self-service - A contradiction in terms of customer-led choice?
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392
 2003 Howard, M.
Worboys, C.
67.
A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection
Leisure Studies
2003 : JAN, VOL. 22:1, p. 65-80
 2003 Tian-Cole, S.
Cromption, J.L.
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