search query: @indexterm Customer relations / total: 402
references: 59-68 / 402
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59.
Resource investments made between customers and provider: A study of teenagers' loyalty to a summer camp
Journal of Travel & Tourism Marketing
2006 : VOL. 21:1, p. 1-12
 2006 Morais, D. (et al.)
60.
Interactive IMC: The relational-transactional continuum and the synergistic use of customer data
Journal of Advertising Research
2006 : JUN, VOL. 46:2, p. 146-159
 2006 Peltier, J. (et al.)
61.
Developing a model of tolerance in client--agency relationships in advertising
International Journal of Advertising
2006 : VOL. 25:3, p. 381-407
 2006 Davies, M.A.P.
Palihawadana, D.
62.
Mapping the re-engagement of CRM with relationship marketing
European Journal of Marketing
2006 : VOL. 40:5/6, p.572-589
 2006 Mitussis, D.
63.
A conceptual model of value-transparency in supply
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 206-213
 2006 Lamming, R.
Caldwell, N.
Phillips, W.
64.
The underlying vulnerabilities in key account management strategies
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 151-162
 2006 Piercy, N
Nikala, L.
65.
Friends schemes in arts marketing: Developing relationships in British provincial theatres
International Journal of Arts Management
2006 : WINTER, VOL. 8:2, p. 38-49
 2006 Bussell, H.
Forbes, D.
66.
Customer loyalty to one service worker: Should it be discouraged?
International Journal of Research in Marketing
2006 : MAR, VOL. 23:1, p. 79-91
 2006 Bove, L.L.
Johnson, L.W.
67.
Organizational citizenship behaviour from the service customer's perspective: a scale development and validation
International Journal of Market Research
2005 : VOL. 47:3, p. 317-336
 2005 Fernández-Sabiote, E.
Román, S.
68.
The inside track: On the important (but neglected) role of customers in the resource-based view of strategy and firm growth
Journal of Management Studies
2005 : DEC, VOL. 42:8, p. 1519-1548
 2005 Zander, I.
Zander, U.
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