search query: @author Hart, C. W. L. / total: 7
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6.
El poder de la garantia incondicional de los servicios.
Harvard-Deusto Business Review
1989 : JAN-MAR, 37, p. 7-18
 1989 Hart, C. W. L.
7.
The power of unconditional service guarantees.
Harvard Business Review
1988 : JUL-AUG, VOL. 66:4, p. 54-62
 1988 Hart, C. W. L.
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