search query: @author Lemmink, J. / total: 7
references: 6-7 / 7
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6.
Competitive reactions to product quality improvements in industrial markets
European Journal of Marketing
1994 : VOL. 28:12, p. 50-68
 1994 Lemmink, J.
Kasper, H.
7.
After sales service quality: views between industrial customers and service managers.
Industrial Marketing Management
1989 : AUG, VOL. 18:3, p. 199-208
 1989 Kasper, H.
Lemmink, J.
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