search query: @indexterm CALL CENTRES / total: 21
references: 6-15 / 21
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6.
No passage to India? Initial responses of UK trade unions to call centre offshoring
Industrial Relations Journal
2008 : JAN, VOL. 39:1, p. 5-23
 2008 Bain, P.
Taylor, P.
7.
Linking rewards to commitment: an empirical investigation of four UK call centres
International journal of human resource management
2007 : DEC, VOL. 18:12, p. 2095-2127
 2007 Malhotra, N.
Budhwar, P.
Prowse, P.
8.
Waking up the call centre
Business Strategy Review
2006 : VOL. 17:4, p. 18-21
 2006 Birkinshaw, J.
9.
A test of basic assumptions of affective events theory (AET) in call centre work
British Journal of Management
2006 : SEP, VOL. 17:3, p. 237-254
 2006 Wegge, J. (et al.)
10.
Human resource management and performance in UK call centres
British Journal of Industrial Relations
2006 : MAR, VOL. 44:1, p. 99-124
 2006 Wood, S.
Holman, D.
Stride, C.
11.
The application of knowledge management in call centres
Journal of Knowledge Management
2005 : VOL. 9:4, p. 56-69
 2005 Koh, S. C. L. (et al.)
12.
Once more with feeling: Ethnographic reflections on the mediation of tension in a small team of call centre workers
Gender, Work and Organization
2005 : SEP, VOL. 12:5, p 420-439
 2005 Brannan, M.J.
13.
Satisfaction and dimensions of control among call centre customer service representatives
International journal of human resource management
2005 : JAN, VOL. 16:1, p. 136-160
 2005 Rose, E.
Wright, G.
14.
Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern
Zeitschrift für Betriebswirtschaft
2004 : VOL. 74:1, Ergänzungsheft, p. 67-88
 2004 Helber, S.
Stolletz, R.
15.
Human resource management and the permeable organization: the case of the multi-client call centre
Journal of Management Studies
2004 : NOV, VOL. 41:7, p. 1199-1222
 2004 Rubery, J. (et al.)
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