search query: @indexterm customer relationship management (crm) / total: 105
references: 6-15 / 105
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6.
The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model
Journal of Marketing Management
2010 : AUG, VOL 26:9-10, p. 842-857
 2010 Battor, M.
Battor, M.
7.
Loyalty programmes as a tourism service sales channel: a Spanish multi-sponsor programme case study
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2010 : VOL. 65:3, p. 35-45
 2010 Casado, J.M.P.
Lara, P.R.
8.
Inactivity and the dynamics of relationship development: a proposed model
Journal of Strategic Marketing
2010 : JUN, VOL. 18:3, p. 257-273
 2010 Polonsky, M. (et al.)
9.
The alignment of market research with business strategy and CRM
Journal of Strategic Marketing
2010 : JUN, VOL. 18:3, p. 187-199
 2010 Valos, M.J.
Bednall, D.H.B.
10.
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
International Journal of Research in Marketing
2010 : JUN, VOL. 27:2, p. 164-174
 2010 Laer, T. van
Ruyter, K. de
11.
Relationship intention as a mediator between relational benefits and customer loyalty in the tour operator industry
Journal of Travel & Tourism Marketing
2010 : JAN/FEB, VOL. 27:1, p. 51-62
 2010 Conze, O. (et al.)
12.
Understanding the antecedents to the adoption of CRM technology by small retailers: entrepreneurs vs owner-managers
International Small Business Journal
2009 : JUN, VOL. 27:3, p. 307-336
 2009 Peltier, J.W.
Schibrowsky, J.A.
Zhao, Y.
13.
Linking marketing capabilities with profit growth
International Journal of Research in Marketing
2009 : DEC, VOL 26:4, p. 284-293
 2009 Morgan, N. A.
Slotegraaf, R. J.
Vorhies, D. W.
14.
The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention
International Journal of Research in Marketing
2009 : SEP, VOL 26:3, p. 207-215
 2009 Becker, J. U.
Greve, G.
Albers, S.
15.
Ask or infer? Strategic implications of alternative learning approaches in customization
International Journal of Research in Marketing
2009 : JUN, VOL. 26:2, p. 136-152
 2009 Fay, S.
Mitra, D.
Wang, Q.
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