search query: @indexterm AFTER-SALES SERVICE / total: 70
references: 60-69 / 70
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title | year | author | ||
60. |
Management Today
1986 : MAR, 3, p. 37-38 |
1986 | Chaplin, D. |
|
61. |
Revue Francaise de Gestion
1985 : SEP-DEC, 53-54, p. 112-116 |
1985 | Xardel, D. |
|
62. |
Industrial Marketing Management
1985 : NOV, VOL. 14:4, p. 283-288 |
1985 | French, W. A. |
|
63. |
Harvard Business Review
1985 : NOV-DEC, VOL. 63:6, p. 120-128 |
1985 | Jackson, B. B. |
|
64. |
Industrial Marketing Management
1985 : MAY, VOL. 14:2, p. 123-132 |
1985 | Johnston, W. J. Czinkota, M. R. |
|
65. |
European Journal of Marketing
1984 : VOL. 18:4, p. 36-44 |
1984 | Grönroos, C. |
|
66. |
European Journal of Operational Research
1984 : MAR, VOL. 15:3, p. 310-319 |
1984 | Fortuin, L. |
|
67. |
Harvard Business Review
1983 : NOV-DEC, VOL. 61:6, p. 124-132 |
1983 | Lele, M. M. Karmarkar, U. S. |
|
68. |
Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
1983 | Takeuchi, H. Quelch, J. A. |
|
69. |
Journal of Business
1982 : JUL, VOL. 55:3, p. 345-366 |
1982 | Bryant, W. K. Gerner, J. L. |
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