search query: @indexterm complaints / total: 83
references: 61-70 / 83
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61.
Defensive marketing strategy by customer complaint management.
Journal of Marketing Research
1987 : NOV, VOL. 24:4, p. 337-346
 1987 Fornell, C.
Wernerfelt, B.
62.
The banking ombudsman - II.
Journal of Business Law
1987 : MAY, p. 199-210
 1987 Morris, P. E.
63.
The banking ombudsman - 1.
Journal of Business Law
1987 : MAR, p. 131-136
 1987 Morris, P. E.
64.
Tactical use of the union's duty of fair representation : an empirical analysis.
Industrial and Labor Relations Review
1987 : JAN, VOL. 40:2, p. 180-194
 1987 Knight, T. R.
65.
The effects of grievance activity on productivity.
Industrial and Labor Relations Review
1986 : OCT, VOL. 40:1, p. 75-89
 1986 Ichniowski, C.
66.
Consumer awareness and complaining behaviour.
European Journal of Marketing
1986 : VOL. 20:7, p. 43-49
 1986 Agbonifoh, B. A.
Edoreh, P. E.
67.
Feedback and grievance resolution.
Industrial and Labor Relations Review
1986 : JUL, VOL. 39:4, p. 585-598
 1986 Knight, T. R.
68.
Cross-cultural differences in consumer attitudes and their implications for complaint management.
International Journal of Research in Marketing
1985 : VOL. 2:3, p. 197-206
 1985 Richins, M. L.
Verhage, B. J.
69.
Causes of irritation in advertising.
Journal of Marketing
1985 : SPRING, VOL. 49:2, p. 47-57
 1985 Aaker, D. A.
Bruzzone, D. E.
70.
Factors differentiating grievants and nongrievants.
Human Relations
1985 : JUN, VOL. 38:6, p. 519-534
 1985 Allen, R. E.
Keaveny, T. J.
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