search query: @indexterm Quality / total: 1290
references: 622-631 / 1290
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622.
Ramifications of monitoring service quality through passively solicited customer feedback
Decision Sciences
1996 : FALL, VOL. 27:4, p. 601-622
 1996 Sampson, S. E.
623.
Examining the impact of speed of quality improvement on quality-related costs
Decision Sciences
1996 : FALL, VOL. 27:4, p. 623-646
 1996 Foster, S. T. Jr.
Adam, E. E. Jr.
624.
The power of perceived service quality in international marketing channels
European Journal of Marketing
1996 : VOL. 30:12, p. 22-38
 1996 Ruyter, K.
Wetzels, M.
Lemmink, J.
625.
A quality definition continuum
Interfaces
1996 : MAY/JUN, VOL. 26:3, p. 107-113
 1996 Seawright, K. W.
Young, S. T.
626.
The value concept and relationship marketing
European Journal of Marketing
1996 : VOL. 30:2, p. 19-30
 1996 Ravald, A.
Grönroos, C.
627.
Praktischer Ansatz zum Aufbau eines einheitlichen Managementsystems für Umweltschutz und Qualität
UWF-Umweltwirtschaftsforum
1996 : JUN, VOL. 4:2, p. 20-25
 1996 Tette, M. A.
628.
Qualität und Umweltschutz aus der Perspektive eines integrierten Managementsystems
UWF-Umweltwirtschaftsforum
1996 : DEC, VOL. 4:4, p. 77-82
 1996 Schwerdtle, H.
Bräunlein, R.
629.
An examination of the effect of continuous quality improvements on optimal pricing for durable goods
Decision Sciences
1996 : SUMMER, VOL. 27:3, p. 389-413
 1996 Narasimhan, R.
Mendez, D.
Ghosh, S.
630.
Testing a model of cognitive budgetary participation processes in a latent variable structural equations framework
Accounting and Business Research
1996 : WINTER, VOL. 27:1, p. 41-50
 1996 Magner, N.
Welker, R. B.
Campbell, T. L.
631.
ISO 14000 Total Quality Environmental Management: the integration of environmental marketing, total quality management, and corporate environmental policy
Journal of Quality Management
1996 : VOL. 2:1, p. 151-168
 1996 Miles, M.
Russell, G.
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