search query: @indexterm Customer relations / total: 402
references: 63-72 / 402
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63.
A conceptual model of value-transparency in supply
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 206-213
 2006 Lamming, R.
Caldwell, N.
Phillips, W.
64.
The underlying vulnerabilities in key account management strategies
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 151-162
 2006 Piercy, N
Nikala, L.
65.
Friends schemes in arts marketing: Developing relationships in British provincial theatres
International Journal of Arts Management
2006 : WINTER, VOL. 8:2, p. 38-49
 2006 Bussell, H.
Forbes, D.
66.
Customer loyalty to one service worker: Should it be discouraged?
International Journal of Research in Marketing
2006 : MAR, VOL. 23:1, p. 79-91
 2006 Bove, L.L.
Johnson, L.W.
67.
Organizational citizenship behaviour from the service customer's perspective: a scale development and validation
International Journal of Market Research
2005 : VOL. 47:3, p. 317-336
 2005 Fernández-Sabiote, E.
Román, S.
68.
The inside track: On the important (but neglected) role of customers in the resource-based view of strategy and firm growth
Journal of Management Studies
2005 : DEC, VOL. 42:8, p. 1519-1548
 2005 Zander, I.
Zander, U.
69.
Estimating the short-term effect of free-play offers in a Las Vegas hotel casino
Journal of Travel & Tourism Marketing
2005 : VOL. 18:2, p. 53-68
 2005 Lucas, A.F.
Dunn, W.T.
Singh, A.K.
70.
An examination of consumers´ motives to switch energy suppliers
Journal of Marketing Management
2005 : APR, VOL. 21:3-4, p. 412-440
 2005 Walsh, G.
Groth, M.
Wiedmann, K-P.
71.
Customers' responses to retail brand extensions
Journal of Marketing Management
2005 : APR, VOL. 21:3-4, p. 393-419
 2005 Alexander, N.
Colgate, M.
72.
Tractable morality
Journal of Business Ethics
2005 : AUG I, VOL 60:1, p. 1-15
 2005 Graaf, G. de
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