search query: @indexterm SERVICE QUALITY / total: 221
references: 63-72 / 221
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63.
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?
Journal of Consumer Research
2003 : JUN, VOL. 30:1, p. 125-137
 2003 Folkes, V. S.
Patrick, V. M.
64.
Internal Marketing in the UK Retail Banking Sector: Rhetoric or Reality?
Journal of Marketing Management
2003 : FEB, VOL. 19:1-2, p. 197-224
 2003 Papasolomou-Doukakis, I.
65.
A Study of Southeast Asia Tourists' Perceptions of Service Quality in the San Francisco Bay Area
Journal of Travel & Tourism Marketing
2003 : VOL. 13:3, p. 35-60
 2003 Qu, H.
Im, H. H.-j.
66.
Self-service - A contradiction in terms of customer-led choice?
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392
 2003 Howard, M.
Worboys, C.
67.
A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection
Leisure Studies
2003 : JAN, VOL. 22:1, p. 65-80
 2003 Tian-Cole, S.
Cromption, J.L.
68.
Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park
Tourism Management
2003 : FEB, VOL. 24:1, p. 73-81
 2003 Akama, J. S.
Kieti, D. M.
69.
A comparison of approaches to importance-performance analysis
International Journal of Market Research
2003 : VOL. 45:1, p. 55-71
 2003 Bacon, D. R.
70.
In-flight and ground services. Special report
Airline Business
2003 : JAN, VOL. 19:1, p. 35-47
 2003 Pilling, M.
Shifrin, C.
71.
Service loyalty: the effects of service quality and the mediating role of customer satisfaction
European Journal of Marketing
2002 : VOL. 36:7-8, p. 811-828
 2002 Caruana, A.
72.
Can Price Dispersion in Online Markets Be Explained by Differences in E-Tailer Service Quality?
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 433-445
 2002 Pan, X.
Ratchford, B. T.
Shankar, V.
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