search query: @indexterm Quality / total: 1290
references: 645-654 / 1290
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645.
Analysis of insufficiency of service (original in Chinese)
Finance and Trade Economics (c)
1996 : 3, p.36-39
 1996 Zheng, Bingzhi
646.
Lessons from the "Made in Switzerland" study: what makes a world-class manufacturer?
European Management Journal
1996 : DEC, VOL. 14:6, p. 576-589
 1996 Collins, R.
Cordon, C.
Julien, D.
647.
Evaluation de la qualite des services de longue duree aupres des personnes agees : est-ce possible ?
Gestion-HEC Montreal
1996 : JUN, 21:2, p.52-60
 1996 Cote, A. de
648.
On the rate of return to schooling quality
Review of Economics and Statistics
1996 : NOV, VOL. 78:4, p. 686-691
 1996 Johnson, G.
Stafford, F.
649.
Hacia la calidad de la gestion
Harvard-Deusto Business Review
1996 : NOV-DIC, 75,p.28-46
 1996 Roure, J.
Rodriguez, M.A.
650.
SERVQUAL: review, critique, research agenda
European Journal of Marketing
1996 : VOL. 30:1, p. 8-32
 1996 Buttle, F.
651.
The quality and effectiveness of marketing strategy: effects of functional and dysfunctional conflict in intraorganizational relationships
Journal of the Academy of Marketing Science
1996 : FALL, VOL. 24:4, p. 299-313
 1996 Menon, A.
Bharadwaj, S.
Howell, R.
652.
Exploratory evidence on the behavior of quality costs
Operations Research
1996 : JAN-FEB, VOL. 44:1, p. 114-130
 1996 Ittner, C.
653.
Valuing operational flexibility under exchange rate risk
Operations Research
1996 : JAN-FEB, VOL. 44:1, p. 100-113
 1996 Huchzermeier, A.
Cohen, M.
654.
Effects of air quality regulation
American Economic Review
1996 : SEP, VOL. 86:4, p. 789-813
 1996 Henderson, V.
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