search query: @indexterm Hotel management / total: 248
references: 65-74 / 248
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65.
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
Tourism Management
2004 : AUG, VOL. 25:4, p. 471-481
 2004 Tsaur, S.-H.
Lin, Y.-C.
66.
Three representative market segmentation methodologies for hotel guest room customers
Tourism Management
2004 : AUG, VOL. 25:4, p. 429-441
 2004 Chung, K. Y. (et al.)
67.
Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector
Journal of Travel & Tourism Marketing
2004 : VOL. 16:2-3, p. 39-60
 2004 Sigala, M.
68.
Hotel labor productivity assessment: a data envelopment analysis
Journal of Travel & Tourism Marketing
2004 : VOL. 16:2-3, p. 27-38
 2004 Hu, B. A.
Cai, L. A.
69.
From customer value to engineering pleasurable experiences in real life and online
Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44: 5-6, p. 124-130
 2003 Dubé, L.
Bel, J. le
Sears, D.
70.
Revisiting the best of the best: innovations in hotel practice
Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44: 5-6, p. 115-123
 2003 Enz, C.A.
Siguav, J.A.
71.
Update and extension to "Evaluating a hotel GM's performance"
Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44: 5-6, p. 60-68
 2003 Morey, R.C.
Dittman, D.D.
72.
Evaluating a hotel GM's performance: a case study in benchmarking
Cornell Hotel and Restaurant Administration Quarterly
2003 : VOL. 44:5-6, p. 53-59
 2003 Morey, R.C.
Dittman, D.D.
73.
The evolution of electronic distribution: effects on hotels and intermediaries
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 38-50
 2003 Carroll, B.
Siguaw, J.
74.
The Effects of gasoline-price changes on room demand: a study of branded hotels from 1988 through 2000
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL 44:4, p. 29-37
 2003 Canina, L.
Walsh, K.
Enz, C.A.
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