search query: @indexterm SERVICE QUALITY / total: 221
references: 68-77 / 221
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68.
Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park
Tourism Management
2003 : FEB, VOL. 24:1, p. 73-81
 2003 Akama, J. S.
Kieti, D. M.
69.
A comparison of approaches to importance-performance analysis
International Journal of Market Research
2003 : VOL. 45:1, p. 55-71
 2003 Bacon, D. R.
70.
In-flight and ground services. Special report
Airline Business
2003 : JAN, VOL. 19:1, p. 35-47
 2003 Pilling, M.
Shifrin, C.
71.
Service loyalty: the effects of service quality and the mediating role of customer satisfaction
European Journal of Marketing
2002 : VOL. 36:7-8, p. 811-828
 2002 Caruana, A.
72.
Can Price Dispersion in Online Markets Be Explained by Differences in E-Tailer Service Quality?
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 433-445
 2002 Pan, X.
Ratchford, B. T.
Shankar, V.
73.
Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 362-375
 2002 Zeithaml, V. A.
Parasuraman, A.
Malhotra, A.
74.
Allocating and funding universal service obligations in a competitive market
International Journal of Industrial Organization
2002 : NOV, VOL. 20:9, p. 1247-1276
 2002 Chone, P.
Flochel, L.
Perrot, A.
75.
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE)
Decision Sciences
2002 : SUMMER, VOL. 33:3, p. 347-383
 2002 Sum, C-C. (et al.)
76.
A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS- Adapted SERVQUAL Instrument
Decision Sciences Journal
2002 : SPRING, VOL. 33:2, p. 281-296
 2002 Carr, C.L.
77.
Universaldienstlast etablierter Postunternehmen
Zeitschrift für Betriebswirtschaft
2002 : VOL. 72:3, p. 99-117
 2002 Kruse, J.
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