search query: @indexterm SERVICE MARKETING / total: 230
references: 7-16 / 230
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7.
Chronicles of 'customer experience': the downfall of Lewis's foretold
Journal of Marketing Management
2008 : FEB, VOL. 24:1-2, p. 29-45
 2008 Patterson, A.
Hodgson, J.
Shi, J.
8.
Sensing the scent of service success
European Journal of Marketing
2007 : VOL. 41:11/12 p. 1297-1305
 2007 Goldkuhl, L.
Styven, M.
9.
Implementing futurism in independent hotel and motel service planning: an examination
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 31-42
 2007 Peterson, R. T.
Stratemeyer, A. W.
10.
The impact of using non-media information sources on the future use of mass media information sources: the mediating role of experctations fulfillment
Tourism Management
2007 : DEC, VOL. 28:6, p. 1541-1554
 2007 Seabra, C.
Abrantes, J. L.
Lages, L. F.
11.
Sounding boards: Performing arts organizations and the Internet forum
International Journal of Arts Management
2007 : SPR, VOL 9:3, p. 65-77
 2007 O'Sullivan, T.
12.
Exploring managers' views about brand saboteurs
Journal of Marketing Management
2007 : FEB, VOL. 23:1-2 p. 91-106
 2007 Wallace, E.
Chernatony, L. de
13.
Benchmarking services branding practices
Journal of Marketing Management
2006 : SEP, VOL. 22:7-8, p. 717-758
 2006 Gray, B.J.
14.
The impact of culture on web site content, design, and structure: an international and a multicultural perspective
Journal of communication management
2006 : VOL 10:3, p. 259-273
 2006 Fletcher, R.
15.
Advance-selling as a competitive marketing tool
International Journal of Research in Marketing
2005 : SEP, VOL. 22:3, p. 351-373
 2005 Shugan, S.M.
Xie, J.
16.
Prexemics and its effect on travelers during the sales contact in hotels
Journal of Travel & Tourism Marketing
2005 : VOL. 18:3, p. 49-61
 2005 Hashimoto, K.
Borders, A.L.
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