search query: @indexterm Service management / total: 228
references: 7-16 / 228
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7.
An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 156-168
 2009 Dickinger, A.
Bauernfeind, U.
8.
Enough is enough! Or is it? Factors that impact switching intentions in extended travel service transactions
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 144-155
 2009 Coulter, K. S.
9.
Dealing with service failures: the use of explanations
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 129-143
 2009 Bradley, G. L.
Sparks, B. A.
10.
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 120-128
 2009 Mattila, A. S.
Cho, W.
Ro, H.
11.
A professionalization framework to understand the structuring of work
European Management Journal
2009 : DEC, VOL. 27:6, p. 467-475
 2009 Bureau, S.
Suquet, J-B.
12.
Service co-production and value co-creation: The case for a service-oriented architecture (SOA)
European Management Journal
2008 : OCT, VOL. 26:5, p. 289-297
 2008 Ordanini, A.
Pasini, P.
13.
Chemical management services in Sweden and Europe: lessons for the future
Journal of industrial ecology
2006 : WINTER/SPRING, VOL. 10:1-2, p. 279-292
 2006 Mont, O.
Singhal, P.
Fadeeva, Z.
14.
Factors affecting the design of tourism bus services
Annals of Tourism Research
2006 : VOL 33:3, p. 748-766
 2006 Lumsdon, L. M.
15.
The application of knowledge management in call centres
Journal of Knowledge Management
2005 : VOL. 9:4, p. 56-69
 2005 Koh, S. C. L. (et al.)
16.
Services. Special report
Airline Business
2005 : JAN, VOL. 21:1, p. 39-51
 2005
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