search query: @indexterm Service management / total: 228
references: 70-79 / 228
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70.
Total quality management: Applaying the European model to Spain urban hotels.
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 54-59
 1999 Soriano, D. R.
71.
Luxury and the hotel brand: Art, science, or fiction?
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 47-53
 1999 Bernstein, L.
72.
Consumers' value judgments : How business travelers evaluate luxury-hotel services.
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 40-46
 1999 Mattila, A.
73.
An operations research model for the evaluation of an airport terminal: SLAM (simple landside aggregate model).
Journal of Air Transport Management
1999 : JUL, VOL. 5:3, p. 161-175
 1999 Brunetta, L.
Righi, L.
Andreatta, G.
74.
A methodology for establishing operational standards of airport passenger terminals.
Journal of Air Transport Management
1999 : APR, VOL. 5:2, p. 73-80
 1999 Park, Y.
75.
The creation of competitive advantage by producer service establishments.
Economic Geography
1999 : JAN, VOL. 75:1, p. 1-20
 1999 Lindahl, D. P.
Beyers, W. B.
76.
Service Level Agreements gezielt einsetzen: Ein integrierter Lösungsansatz für komplexe Problemstellungen.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:3, p. 36-40
 1999 Winkelmann-Ackermann, S.
Bundi, M.
77.
Effektive Logistik über die gesamte Wertschöpfungskette: Sucessful Practices im After-Sales-Management: Teil 2.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:3, p. 18-21
 1999 Boutellier, R.
Baumbach, M.
Bodmer, C.
78.
Multimediale Kundenbetreuung im Customer Care Center: Eine Strategie um auch in Zukunft konkurrenzfähig zu bleiben.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:4, p. 62-66
 1999 Elsten, R.
Chapuis, F.
79.
Successful-Practices im After-Sales-Management: Teil 3: Organisatorische Voraussetzungen für ein erfolgreiches After-Sales-Management.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:4, p. 32-36
 1999 Boutellier, R.
Baumbach, M.
Bodmer, C.
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