search query: @indexterm SERVICE QUALITY / total: 221
references: 73-82 / 221
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73.
Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 362-375
 2002 Zeithaml, V. A.
Parasuraman, A.
Malhotra, A.
74.
Allocating and funding universal service obligations in a competitive market
International Journal of Industrial Organization
2002 : NOV, VOL. 20:9, p. 1247-1276
 2002 Chone, P.
Flochel, L.
Perrot, A.
75.
Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ACE)
Decision Sciences
2002 : SUMMER, VOL. 33:3, p. 347-383
 2002 Sum, C-C. (et al.)
76.
A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS- Adapted SERVQUAL Instrument
Decision Sciences Journal
2002 : SPRING, VOL. 33:2, p. 281-296
 2002 Carr, C.L.
77.
Universaldienstlast etablierter Postunternehmen
Zeitschrift für Betriebswirtschaft
2002 : VOL. 72:3, p. 99-117
 2002 Kruse, J.
78.
Service Excellence Awards 2002
Management Today
2002 : SEP, p. 1-20
 2002
79.
Comparative service quality: German and American ratings across service settings
Journal of Business Research
2002 : NOV, VOL. 55:11, p. 875-881
 2002 Witkowski, T. H.
Wolfinbarger, M. F.
80.
The impact of ethical cues on customer satisfaction with service
Journal of Retailing
2002 : FALL, VOL. 78:3, p. 167-173
 2002 Thomas, J. L. (et al.)
81.
Service quality and customers' willingness to pay more travel services
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 95-110
 2002 Dean, A.
Morgan, D.
Tan, T. E.
82.
Service recovery efforts in fast food restaurants to enhance repeat patronage
Journal of Travel & Tourism Marketing
2002 : VOL. 12(2/3), p. 65-93
 2002 Leong, J. K.
Kim, W. G.
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