search query: @indexterm SERVICE QUALITY / total: 221
references: 75-84 / 221
 titleyearauthor
75.
Decision Sciences
2002 : SUMMER, VOL. 33:3, p. 347-383
2002 Sum, C-C. (et al.)
76.
Decision Sciences Journal
2002 : SPRING, VOL. 33:2, p. 281-296
2002 Carr, C.L.
77.
Zeitschrift für Betriebswirtschaft
2002 : VOL. 72:3, p. 99-117
2002 Kruse, J.
78.
Management Today
2002 : SEP, p. 1-20
2002
79.
Journal of Business Research
2002 : NOV, VOL. 55:11, p. 875-881
2002 Witkowski, T. H.
Wolfinbarger, M. F.
80.
Journal of Retailing
2002 : FALL, VOL. 78:3, p. 167-173
2002 Thomas, J. L. (et al.)
81.
Journal of Travel & Tourism Marketing
2002 : VOL. 12:2/3, p. 95-110
2002 Dean, A.
Morgan, D.
Tan, T. E.
82.
Journal of Travel & Tourism Marketing
2002 : VOL. 12(2/3), p. 65-93
2002 Leong, J. K.
Kim, W. G.
83.
Journal of Business Research
2002 : APR, VOL. 55:4, p. 261-274
2002 Piercy, N. F.
Harris, L. C.
Lane, N.
84.
Industrial Marketing Management
2002 : SEP, VOL. 31:6, p. 491-504
2002 Durvasula, S.
Lysonski, S.
Mehta, S. C.
SCIMA