search query: @indexterm Customer relations / total: 402
references: 79-88 / 402
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79.
Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers
Journal of Consumer Behaviour
2004 : MAR, VOL. 3:3, p. 211-220
 2004 Wangenheim, F.
Bayón, T.
80.
Kundenbindung in industriellen Zuliefer-Abnehmer-Beziehungen
Schmalenbachs Zeitschrift für Betriebswirtschaftliche Forschung
2004 : MAY, VOL. 56:3, p. 203-236
 2004 Gierl, H.
Gehrke, G.
81.
Marketing through collaboration: how seller and buyer can benefit
European business forum EBF
2004 : SPRING, 17, p. 37-43
 2004 Kashani, K.
82.
The drivers of customer orientation: an exploration of relational, human resource and procedural tactics
Journal of Strategic Marketing
2004 : SEP, VOL. 12:3, p. 183-204
 2004 Strong, C.A.
Harris, L.C.
83.
Customer satisfaction and profitability: is there a lagged effect?
Journal of Strategic Marketing
2004 : SEP, VOL. 12:3, p. 129-144
 2004 Chiquan G.,
Kumar, A.
Jiraporn, P.
84.
Customer satisfaction analysis: Identification of key drivers
European Journal of Operational Research
2004 : MAY, VOL. 154:3, p. 819-827
 2004 Conklin, M.
Powaga, K.
Lipovetsky, S.
85.
Improving customer relationship management through database / Internet marketing - a theory-building action research project
European Journal of Marketing
2004 : VOL. 38:3-4, p. 338-354
 2004 O´Leary, C.
Rao, S.
Perry, C.
86.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
87.
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421
 2003 Vaux Halliday, S.
88.
Retaining customers in traditional retail financial services: interviewing "les responsables"
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 393-404
 2003 Dawes Farquhar, J.
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