search query: @indexterm SERVICE QUALITY / total: 221
references: 83-92 / 221
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83.
Market orientation and retail operatives' expectations
Journal of Business Research
2002 : APR, VOL. 55:4, p. 261-274
 2002 Piercy, N. F.
Harris, L. C.
Lane, N.
84.
Understanding the interfaces: how ocean freight shipping lines can maximize satisfaction
Industrial Marketing Management
2002 : SEP, VOL. 31:6, p. 491-504
 2002 Durvasula, S.
Lysonski, S.
Mehta, S. C.
85.
A service quality index for area-wide contract performance assessment
Journal of Transport, Economics and Policy
2002 : JAN, VOL. 36:1, p. 93-113
 2002 Hensher, D.A.
Prioni, P.
86.
Service quality and the consumer's experience: towards an interpretive approach
Marketing Theory
2002 : JUN, VOL. 2:2, p. 189-205
 2002 Schembri, S.
Sandberg, J.
87.
A survey analysis of service quality for domestic airlines
European Journal of Operational Research
2002 : MAY, VOL. 139:1, p. 166-177
 2002 Chang, Y.-H.
Yeh, C.-H.
88.
Making sense of SERVQUAL's dimensions to the Chinese customers in Macau
Journal of Market-Focused Management
2002 : MAR, VOL. 5:1, p. 43-58
 2002 Lam, T.K.P.
89.
The evaluation of airline service quality by fuzzy MCDM
Tourism Management
2002 : APR, VOL. 23:2, p. 107-115
 2002 Tsaur, S.-H.
Chang, T.-Y.
Yen, C.-H.
90.
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry
Management Science
2001 : JUL, VOL. 47:7, p. 894-914
 2001 Oliva, R.
Sterman, J. D.
91.
The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry
Management Science
2001 : SEP, VOL. 47:9, p. 1191-1202
 2001 Conlon, E.
Devaraj, S.
Matta, K. F.
92.
Can good citizens lead the way in providing quality service? A field quasi experiment
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 988-995
 2001 Hui, C.
Lam, S. S. K.
Schaubroeck, J.
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