search query: @indexterm Customer relations / total: 402
references: 84-93 / 402
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84.
Customer satisfaction analysis: Identification of key drivers
European Journal of Operational Research
2004 : MAY, VOL. 154:3, p. 819-827
 2004 Conklin, M.
Powaga, K.
Lipovetsky, S.
85.
Improving customer relationship management through database / Internet marketing - a theory-building action research project
European Journal of Marketing
2004 : VOL. 38:3-4, p. 338-354
 2004 O´Leary, C.
Rao, S.
Perry, C.
86.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
87.
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421
 2003 Vaux Halliday, S.
88.
Retaining customers in traditional retail financial services: interviewing "les responsables"
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 393-404
 2003 Dawes Farquhar, J.
89.
Investments in consumer relationships: a critical reassessment and model extension
International Review of Retail, Distribution and Consumer Research
2003 : JUL, VOL. 13:3, p. 245-261
 2003 Wulf, K. De
Odekerken-Schröder, G.
Kenhove, P. Van
90.
Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics
Journal of Retailing
2003 : VOL. 79:2, p. 97-106
 2003 Mägi, A. W.
91.
Market orientation in Nordic banks : does nationality matter?
European Journal of Marketing
2003 : VOL 37:11-12, p. 1818-1841
 2003 Nielsen, J. F. (et al.)
92.
Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p.127-145
 2003 Hess, R. L. Jr.
Ganesan, S.
Klein, N. M.
93.
Consumer Switching Costs: A Typology, Antecedents, and Consequences
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p. 109-126.
 2003 Burnham, T. A.
Frels, J. K.
Mahajan, V.
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