search query: @indexterm Customer relations / total: 402
references: 88-97 / 402
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88.
Retaining customers in traditional retail financial services: interviewing "les responsables"
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 393-404
 2003 Dawes Farquhar, J.
89.
Investments in consumer relationships: a critical reassessment and model extension
International Review of Retail, Distribution and Consumer Research
2003 : JUL, VOL. 13:3, p. 245-261
 2003 Wulf, K. De
Odekerken-Schröder, G.
Kenhove, P. Van
90.
Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics
Journal of Retailing
2003 : VOL. 79:2, p. 97-106
 2003 Mägi, A. W.
91.
Market orientation in Nordic banks : does nationality matter?
European Journal of Marketing
2003 : VOL 37:11-12, p. 1818-1841
 2003 Nielsen, J. F. (et al.)
92.
Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p.127-145
 2003 Hess, R. L. Jr.
Ganesan, S.
Klein, N. M.
93.
Consumer Switching Costs: A Typology, Antecedents, and Consequences
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p. 109-126.
 2003 Burnham, T. A.
Frels, J. K.
Mahajan, V.
94.
The Commercial Use of Segmentation and Predictive Modeling Techniques for Database Marketing in the Netherlands
Decision Support Systems
2003 : MAR, VOL. 34:4, p. 471-482
 2003 Verhoef , P. C.
95.
The Effects of Customer Service, Branding, and Price on the Perceived Value of Local Telephone Service
Journal of Business Research
2003 : MAR, VOL. 56:3, p. 201-214
 2003 Ralston, R. W.
96.
Strengthening Outcomes of Retailer-Consumer Relationships: The Dual Impact of Relationship Marketing Tactics and Consumer Personality
Journal of Business Research
2003 : MAR, VOL. 56:3, p. 177-190
 2003 Odekerken-Schroder, G.
Wulf, K. De
Schumacher, P.
97.
Internal Marketing in the UK Retail Banking Sector: Rhetoric or Reality?
Journal of Marketing Management
2003 : FEB, VOL. 19:1-2, p. 197-224
 2003 Papasolomou-Doukakis, I.
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