search query: @freeterm customer satisfaction / total: 14
references: 9-14 / 14
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title | year | author | ||
9. |
Human Systems Management
2005 : VOL. 24:1, p. 67-81 |
2005 | Budd, C.S. Cooper, M.J. |
|
10. |
Journal of Travel & Tourism Marketing
2005 : VOL. 19:1, p. 39-48 |
2005 | Ainscough, T. L. |
|
11. |
Journal of supply chain management
2003 : SUMMER, VOL. 39:3, p. 30-38 |
2003 | Preis, M.W. |
|
12. |
Zeitschrift für Betriebswirtschaft
2001 : OCT, VOL. 71:10, p. 1161-1190 |
2001 | Fischer, M. Hermann, A. Huber, F. |
|
13. |
Journal of Business-to-Business Marketing
2000 : VOL. 8:1, p. 25-54 |
2000 | Backhaus, K. Bauer, M. |
|
14. |
Management Science
1999 : JUN, VOL. 45:6, p. 870-888 |
1999 | Whitt, W. |
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