search query: @indexterm SERVICE QUALITY / total: 221
references: 90-99 / 221
 titleyearauthor
90.
Management Science
2001 : JUL, VOL. 47:7, p. 894-914
2001 Oliva, R.
Sterman, J. D.
91.
Management Science
2001 : SEP, VOL. 47:9, p. 1191-1202
2001 Conlon, E.
Devaraj, S.
Matta, K. F.
92.
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 988-995
2001 Hui, C.
Lam, S. S. K.
Schaubroeck, J.
93.
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 47-52
2001 Brannon, L. A.
McCabe, A. E.
94.
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 39-46
2001 Lovelock, C.
95.
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 25-38
2001 Wyckoff, D. D.
96.
International Journal of Technology Management
2001 : VOL. 22:1-3, p. 73-82
2001 Lillrank, P.
Kostama, H.
97.
Cornell Hotel and Restaurant Administration Quarterly
2001 : JUN, VOL. 42:3, p. 38-45
2001 Piccoli, G.
Spalding, B. R.
Ives, B.
98.
Journal of Business Research
2001 : APR, VOL. 52:1, p. 15-33
2001 Homburg, C.
Rudolph, B.
99.
International Journal of Tourism Research
2001 : JUL-AUG, VOL. 3:4, p. 313-323
2001 Callan, R. J.
Kyndt, G.
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