search query: @indexterm SERVICE QUALITY / total: 221
references: 98-107 / 221
« previous page | next page »
 titleyearauthor
98.
Customer satisfaction in industrial markets: dimensional and multiple role issues
Journal of Business Research
2001 : APR, VOL. 52:1, p. 15-33
 2001 Homburg, C.
Rudolph, B.
99.
Business travellers´perception of service quality: a prefatory study of two European city centre hotels
International Journal of Tourism Research
2001 : JUL-AUG, VOL. 3:4, p. 313-323
 2001 Callan, R. J.
Kyndt, G.
100.
Mystery shopping: using deception to measure service performance
Psychology & Marketing
2001 : JUL, VOL. 18:7, p. 721-734
 2001 Wilson, A. M.
101.
How to implement a customer satisfaction program
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46
 2001 Naumann, E.
Jackson, D. W. Jr.
Rosenbaum, M. S.
102.
A comparison of attitude, personality and knowledge predictors of service-oriented organizational citizenship behaviors
Journal of Applied Psychology
2001 : FEB, VOL 86:1, p. 29-41
 2001 Bettencourt, L.A.
Gwinner, K.P.
Meuter, M.L.
103.
Tourism and economic regeneration: the role of skills development
International Journal of Tourism Research
2001 : MAY-JUN, VOL. 3:3, p. 229-240
 2001 Thomas, R.
Long, J.
104.
Menu price endings that communicate value and quality
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 26-37
 2001 Naipaul, S.
Parsa, H. G.
105.
Tipping in New Zealand's retaurants
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 21-25
 2001 Casey, B.
106.
Restaurant tipping and service quality: a tenuous relationship
Cornell Hotel and Restaurant Administration Quarterly
2001 : FEB, VOL. 42:1, p. 14-20
 2001 Lynn, M.
107.
Service recovery attributions and word-of-mouth intentions
European Journal of Marketing
2001 : VOL. 35:1-2, p. 194-211
 2001 Swanson, S.R.
Kelley, S.W.
« previous page | next page »
SCIMA