search query: @author Caruana, A. / total: 4
references: 1-4 / 4
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1.
Service loyalty: the effects of service quality and the mediating role of customer satisfaction
European Journal of Marketing
2002 : VOL. 36:7-8, p. 811-828
 2002 Caruana, A.
2.
On the cross-national generalisability and equivalence of advertising response scales developed in the USA
International Journal of Advertising
2002 : VOL. 21:3, p. 323-344
 2002 Ewing, M. T.
Caruana, A.
Zinkhan, G. M.
3.
Service quality and satisfaction - the moderating role of value
European Journal of Marketing
2000 : VOL. 34:11-12, p. 1338-1352
 2000 Caruana, A.
Money, A.H.
Berthon, P.R.
4.
Excellence-market orientation link: Some consequences for service firms
Journal of Business Research
1999 : JAN, VOL. 44:1, p. 5-15
 1999 Caruana, A.
Pitt, L.
Berthon, P.
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