search query: @author Kappelman, L. A. / total: 4
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1.
Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
Mis Quarterly
1997 : JUN, Vol. 21:2, p. 195-208
 1997 Dyke, T. P. Van
Kappelman, L. A.
Prybutok, V. R.
2.
Confronting the year 2000 issue
Journal of Systems Management
1996 : JUL-AUG, VOL. 47:4, p. 4-13
 1996 Kappelman, L. A.
Cappel, J. J.
3.
End user training and empowerment. Lessons from a client/server environment (innerbetriebliche Zusammenarbeit)
Journal of Systems Management
1995 : SEP-OCT, VOL 46:5, p. 36-41
 1995 Kappelman, L. A.
Guynes, C. S.
4.
The convergence of organizational and end-user computing.
Journal of Management Information Systems
1992 : -93 WINTER, VOL. 9:3, p. 145-155
 1992 McLean, E. R.
Kappelman, L. A.
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