search query: @author Odekerken-Schroeder, G. / total: 1
references: 1-1 / 1
« previous page | next page »
 titleyearauthor
1.
Moments of sorrow and joy: an empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
European Journal of Marketing
2000 : VOL. 34:1/2, p. 107-125
 2000 Odekerken-Schroeder, G.
« previous page | next page »
SCIMA