search query: @author Smith, S. V. / total: 2
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1.
Service marketing lessons from the professionals.
Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 29-34
 1988 Gelb, B. D.
Smith, S. V.
Gelb, G. M.
2.
Goal setting interview skills training: simulated and on-the-job analyses.
Journal of Applied Psychology
1981 : DEC, VOL. 66. 6, p. 697-705
 1981 Ivancevich, J. M.
Smith, S. V.
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