search query: @indexterm customer relationship management (crm) / total: 105
references: 10-19 / 105
« previous page | next page »
 titleyearauthor
10.
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
International Journal of Research in Marketing
2010 : JUN, VOL. 27:2, p. 164-174
 2010 Laer, T. van
Ruyter, K. de
11.
Relationship intention as a mediator between relational benefits and customer loyalty in the tour operator industry
Journal of Travel & Tourism Marketing
2010 : JAN/FEB, VOL. 27:1, p. 51-62
 2010 Conze, O. (et al.)
12.
Understanding the antecedents to the adoption of CRM technology by small retailers: entrepreneurs vs owner-managers
International Small Business Journal
2009 : JUN, VOL. 27:3, p. 307-336
 2009 Peltier, J.W.
Schibrowsky, J.A.
Zhao, Y.
13.
Linking marketing capabilities with profit growth
International Journal of Research in Marketing
2009 : DEC, VOL 26:4, p. 284-293
 2009 Morgan, N. A.
Slotegraaf, R. J.
Vorhies, D. W.
14.
The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention
International Journal of Research in Marketing
2009 : SEP, VOL 26:3, p. 207-215
 2009 Becker, J. U.
Greve, G.
Albers, S.
15.
Ask or infer? Strategic implications of alternative learning approaches in customization
International Journal of Research in Marketing
2009 : JUN, VOL. 26:2, p. 136-152
 2009 Fay, S.
Mitra, D.
Wang, Q.
16.
The use of integrated method of the Fishbein's attitude model and customer-oriented requirements to improve e-customer behavior and attitude
Journal of international marketing and marketing research
2009 : OCT, VOL. 34:3, p. 115-128
 2009 Sanayei, A.
Shafeai, R.
17.
Dynamic capabilities: the missing link in CRM investments
European Journal of Marketing
2009 : VOL. 43:11/12, p. 1392-1410
 2009 Maklan, S.
Knox, S.
18.
Customer relationship management strategic application and organizational effectiveness: an empirical investigation
Journal of Strategic Marketing
2009 : FEB, VOL. 17:1, p. 75-96
 2009 Elmuti, D.
Jia, H.
Gray, D.
19.
An empirical study into the foundations of CRM success
Journal of Strategic Marketing
2009 : DEC, VOL 17:6, p. 453-471
 2009 Peelen, E. (et al.)
« previous page | next page »
SCIMA