search query: @indexterm Customer relations / total: 402
references: 104-113 / 402
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104.
Linking customer lifetime value with shareholder value
Industrial Marketing Management
2003 : MAY, VOL 32:4, p. 267-279
 2003 Stahl, H.K.
Matzler, K.
Hinterhuber, H.H.
105.
Creating customer knowledge competence : Managing customer relationship management programs strategically
Industrial Marketing Management
2003 : JUL, VOL 32:5, p. 375-383
 2003 Campbell, A.
106.
When "the show must go on": surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
Academy of Management Journal
2003 : FEB, VOL. 46:1, p. 86-96
 2003 Grandey, A.A.
107.
Tickled pink : the personal meaning of cause related marketing for customers
Journal of Marketing Management
2003 : JUL, VOL 19:5-6, p. 583-610
 2003 Broderick, A.
Jogi, A.
Garry, T.
108.
Transformation of the traditional salesforce : Imperatives for intelligence, interface and integration
Journal of Marketing Management
2003 : JUL, VOL. 19:5-6, p. 563-582
 2003 Piercy, F.
Lane, N.
109.
Diamonds in the data mine
Harvard Business Review
2003 : MAY, VOL. 81:5, p. 109-113
 2003 Loveman, G.
110.
Bottom-feeding for blockbuster businesses
Harvard Business Review
2003 : MAR, VOL. 81:3, p. 52-59
 2003 Rosenblum, D.
Tomlinson, D.
Scott, L.
111.
Clueing in customers
Harvard Business Review
2003 : FEB, VOL. 81:2, p. 100-106
 2003 Berry, L.L.
Bendapudi, N.
112.
Erfolgreiche Umsetzung dienstleistungsorientierter Strategien von Industrieguterunternehmen
Schmalenbachs Zeitschrift für Betriebswirtschaftliche Forschung
2002 : SEP, VOL. 54:6, p. 487-508
 2002 Homburg, C.
Fassnacht, M.
Gunther, C.
113.
Open-book accounting in networks
Liiketaloudellinen aikakauskirja
2002 : VOL. 51:2, p. 157-177
 2002 Kulmala, H.I.
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