search query: @indexterm SERVICE QUALITY / total: 221
references: 105-114 / 221
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105.
Tipping in New Zealand's retaurants
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL. 42:1, p. 21-25
 2001 Casey, B.
106.
Restaurant tipping and service quality: a tenuous relationship
Cornell Hotel and Restaurant Administration Quarterly
2001 : FEB, VOL. 42:1, p. 14-20
 2001 Lynn, M.
107.
Service recovery attributions and word-of-mouth intentions
European Journal of Marketing
2001 : VOL. 35:1-2, p. 194-211
 2001 Swanson, S.R.
Kelley, S.W.
108.
Environmental and emotional influences on willingness-to-buy in small and large retailers
European Journal of Marketing
2001 : VOL. 35:1-2, p. 70-91
 2001 Klemz, B.R.
Bosoff, C.
109.
Cabin health. Invisible danger
Airline Business
2001 : MAR, VOL. 17:3, p. 46-48
 2001 Gill, T.
110.
Validating quality dimensions
Annals of Tourism Research
2001 : VOL. 28:1, p. 202-223
 2001 Ekinci, Y.
Riley, M.
111.
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 67-85
 2000 Zeithaml, V. A.
112.
Methods of measuring health-care service quality
Journal of Business Research
2000 : JUN, VOL. 48:3, p. 233-246
 2000 Lee, H. (et al.)
113.
Determinants of relationship quality and loyalty in personalized services
Asia Pacific Journal of Management
2000 : DEC, VOL. 17:3, p. 399-422
 2000 Shamdasani, P.N.
Balakrishnan, A.A.
114.
Service quality and satisfaction - the moderating role of value
European Journal of Marketing
2000 : VOL. 34:11-12, p. 1338-1352
 2000 Caruana, A.
Money, A.H.
Berthon, P.R.
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