search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 114-123 / 228
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title | year | author | ||
114. |
Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.46-49 |
1996 | Chias, J. Buhigas, T. |
|
115. |
Bedrijfskunde, Tijdschrift voor Modern Management
1996 : VOL. 68:4, p. 70-76 |
1996 | Vosselman, E.G.J. |
|
116. |
Harvard-Deusto Business Review
1996 : JUL-AUG, 73,p.52-67 |
1996 | Lovelock, C. H. Yip, G. S. |
|
117. |
M&O Quarterly
1996 : 1, p. 28-57 |
1996 | Berkley, B.J. Gupta, A. |
|
118. |
IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:7-8, p. 68-70 |
1996 | Trachsler, S. |
|
119. |
Markt
1996 : VOL. 35:1, p. 13-22 |
1996 | Knoblich, H. Oppermann, R. |
|
120. |
IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:6, p. 31-35 |
1996 | Homburg, C. Garbe, B. |
|
121. |
Absatzwirtschaft
1996 : MAY, p. 58-60, 62 |
1996 | Stanke, A. Ulbricht, B. |
|
122. |
Management & Informatie
1996 : MAY, VOL. 4:2, p. 14-22 |
1996 | Post, J. Linde, R. van der |
|
123. |
Holland Management Review
1996 : 47, p. 10-23 |
1996 | Reichheld, F. |
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