search query: @indexterm CUSTOMER RELATIONS / total: 402
references: 119-128 / 402
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 titleyearauthor
119.
The structure of consumer confidence and real value added growth in retailing in the Netherlands
International Review of Retail, Distribution and Consumer Research
2002 : JUL, VOL. 12:3, p. 237-260
 2002 Nijkamp, J.
Gianotten , H. J.
Raaij, W. F. van
120.
Seven keys to improving customer satisfaction programs
Business Horizons
2002 : SEP/OCT, VOL. 45:5, p. 35-42
 2002 Garver, M.S.
Gagnon, G.B.
121.
Web-Based Systems: Cyberpractitioners look to the future
Accountancy
2002 : JUN, VOL. 129:1306, p. 56-60
 2002 Meall, L.
122.
Sophistication Banking als erfolgreiche Strategie im Informationszeitalter
Zeitschrift für Betriebswirtschaft
2002 : VOL. 72:2, p. 1-12
 2002 Buhl, H. U.
Kundisch, D.
Steck, W.
123.
Customer Loyalty and Supplier Quality Competition
Management Science
2002 : FEB, VOL. 48:2, p. 207-221
 2002 Cans, N.
124.
Playing the Part: Reflections on Aspects of Mere Performance in the Customer-Client Relationship
Journal of Management Studies
2002 : MAR, VOL. 39:2, p. 255-267
 2002 Hopfl, H.
125.
Turn Customer Input into Innovation
Harvard Business Review
2002 : JAN, VOL. 80:1, p. 91-98
 2002 Ulwick, A. W.
126.
Customer-supplier partnerships: perceptions of a successful key account management program
Industrial Marketing Management
2002 : AUG, VOL. 31:5, p. 467-476
 2002 Abratt, R.
Kelly, P.M.
127.
In pursuit of obnoxiously devoted customers
Business Horizons
2002 : MAR-APR, VOL. 45:2, p. 13-16
 2002 Bell, C.R.
128.
Improvisational choreography in teleservice work
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 239-258
 2002 Whalen, J.
Whalen, M.
Henderson, K.
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