search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 122-131 / 228
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122.
Servicecentra van de lokale overheid. Op weg naar een loket.
Management & Informatie
1996 : MAY, VOL. 4:2, p. 14-22
 1996 Post, J.
Linde, R. van der
123.
Leren van weglopende klanten.
Holland Management Review
1996 : 47, p. 10-23
 1996 Reichheld, F.
124.
An appointment-based service center with guaranteed service
European Journal of Operational Research
1996 : MAR 8, VOL. 89:2, p. 246-258
 1996 Babad, Y.
Saharia, A.
Dada, M.
125.
Experiencia en Francia. Proyecto del hospital de San Camilo: Equilibrio entre la vida y el trabajo (proyecto EVT)
Economia y Sociologia del Trabajo
1995 : SEP-DIC, 29.30,p.70-73
 1995 Lelievre, F.
126.
Strategic determinants of service quality and performance: evidence from the banking industry
Management Science
1995 : NOV, VOL. 41:11, p. 1720-1733
 1995 Roth, A.
Jackson, W. III
127.
Qualitätskarte noch nicht ausgereizt: Studie über Servicetrends in der Reprographiebranche.
Absatzwirtschaft
1995 : NOV, p. 102, 104, 114, 116-117
 1995 Stark, S.
Schmengler, H. J.
128.
Planning service capacity when demand is sensitive to delay
Decision Sciences
1994 : JUL/AUG, VOL. 25:4, p. 541-560
 1994 Ittig, P.
129.
An analysis of obstacles in developing agricultural socialized service system (original in Chinese)
Journal of Henan Institute of Finance and Economics (c)
1994 : 1, p.79-81
 1994
130.
Some problems on the collecting of the service fee (original in Chinese)
China Price (c)
1994 : 3, p.20-23
 1994 Zhang, Huazhong
131.
The service organization: human resources management is crucial
Organizational Dynamics
1993 : SPRING, VOL. 21:4, p. 39-52
 1993 Schneider, B.
Bowen, D.E.
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