search query: @indexterm CALL CENTRES / total: 21
references: 14-21 / 21
« previous page | next page »
 titleyearauthor
14.
Grundlagen und Probleme der Personalbedarfsermittlung in Inbound-Call Centern
Zeitschrift für Betriebswirtschaft
2004 : VOL. 74:1, Ergänzungsheft, p. 67-88
 2004 Helber, S.
Stolletz, R.
15.
Human resource management and the permeable organization: the case of the multi-client call centre
Journal of Management Studies
2004 : NOV, VOL. 41:7, p. 1199-1222
 2004 Rubery, J. (et al.)
16.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
17.
Governing through teamwork: reconstituting subjectivity in a call centre
Journal of Management Studies
2003 : NOV, VOL. 40:7, p. 1587-1619
 2003 Knights, D.
McCabe, D.
18.
Work-life imbalance in call centres and software development
British Journal of Industrial Relations
2003 : JUN, VOL. 41:2, p. 215-239
 2003 Hyman, J. (et al.)
19.
Improvisational choreography in teleservice work
British Journal of Sociology
2002 : JUN, VOL. 53:2, p. 239-258
 2002 Whalen, J.
Whalen, M.
Henderson, K.
20.
Starting-time decisions in labor tour scheduling: an experimental analysis and case study
European Journal of Operational Research
2001 : JUN, VOL. 131:3, p. 459-475
 2001 Brusco, M.J.
Jacobs, L.W.
21.
Modeling a phone center: analysis of a multichannel, multiresource processor shared loss system
Management Science
2001 : FEB, VOL. 47:2, p. 324-336
 2001 Aksin, O. Z.
Harker, P. T.
« previous page | next page »
SCIMA