search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 178-187 / 228
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title | year | author | ||
178. |
European Journal of Marketing
1990 : VOL. 24:12, p. 22-34 |
1990 | Boggis, F. |
|
179. |
Fortschrittliche Betriebsführung und Industrial Engineering
1990 : JUN, VOL. 39:3, p. 125-131 |
1990 | Frisch, W. |
|
180. |
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 29-38 |
1990 | Berry, L. L. Zeithaml, V. A. Parasuraman, A. |
|
181. |
Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 148-156 |
1990 | Hart, C. W. L. Heskett, J. L. Sasser, W. E. |
|
182. |
Revue Francaise de Gestion
1990 : MAR-APR-MAY, 78, p. 25-40 |
1990 | Mathe, H. |
|
183. |
Decision Sciences
1990 : WINTER, VOL. 21:1, p. 183-203 |
1990 | Smith, L. D. Nauss, R. M. Bird, D. A. |
|
184. |
Banque
1990 : MAR, 503, p. 240-242, 244-245, 250 |
1990 | Marion, A. |
|
185. |
Personnel Management
1990 : MAR, VOL. 22:3, p. 44-47 |
1990 | Webster, B. |
|
186. |
Management Review
1989 : MAY, VOL. 78:5, p. 27-30 |
1989 | Bell, Ch. Zemke, R. |
|
187. |
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:5, p. 6-9 |
1989 | Demsey, W. Lancioni, R. A. |
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