search query: @indexterm Hotel and catering industry / total: 391
references: 180-189 / 391
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 titleyearauthor
180.
Understanding customer choices: a key to successful management of hospitality services
Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 15-24
 2002 Verma, R.
Plaschka, G.
Louviere, J. J.
181.
The best of times, the worst of times: differences in hotel performance following 9/11
Cornell Hotel and Restaurant Administration Quarterly
2002 : OCT, VOL. 43:5, p. 41-52
 2002 Enz, C. A.
Canina, L.
182.
September 11, 2001: recovering hospitality at ground zero
Cornell Hotel and Restaurant Administration Quarterly
2002 : OCT, VOL. 43:5, p. 11-26
 2002 Knable, C. R. J.
183.
The differential effect of environmental dimensionality, size, and structure on budget system characteristics in hotels
Management Accounting Research
2002 : MAR, VOL. 13:1, p. 101-130
 2002 Sharma, D. S.
184.
Using Job Satisfaction and Pride as Internal-marketing Tools
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:2, p. 87-96
 2002 Arnett, D. B.
Laverie, D. A.
McLane, C.
185.
Under-marketed! Why the Hospitality Industry Shorts Itself on Advertising
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:2, p. 64-71
 2002 Michael, S. C.
186.
Advertising Strategies for Hospitality Services
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:2, p. 51-63
 2002 Mittal, B.
Baker, J.
187.
Outsourcing IT for Small Hotels: The Opportunities and Challenges of Using Application Service Providers
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:2, p. 27-39
 2002 Paraskevas, A.
Buhalis, D.
188.
Easy-to-Use Multilingual Communication over the Internet- Facilitating "E-Business" for the Hotel Industry
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:2, p. 18-26
 2002 Íî, J. K.
189.
Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough
Cornell Hotel and Restaurant Administration Quarterly
2002 : VOL. 43:3, p. 87-96
 2002 Gilmore, J. H.
Pine, B. J. II
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