search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 200-209 / 228
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title | year | author | ||
200. |
Industrial Marketing Management
1988 : NOV, VOL. 17:4, p. 273-276 |
1988 | Powers, T. L. |
|
201. |
Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 35-43 |
1988 | Berry, L. L. Parasuraman, A. Zeithaml, V. A. |
|
202. |
Long Range Planning
1988 : APR, VOL. 21:2, p. 15-22 |
1988 | Potts, G. W. |
|
203. |
Harvard-L'Expansion
1987 : /88 WINTER, 47, p. 6-13 |
1987 | Shostack, G. L. |
|
204. |
Journal of General Management
1987 : SUMMER, VOL. 12:4, p. 36-45 |
1987 | Wightman, D. W. L. |
|
205. |
Weltwirtschaftliches Archiv
1987 : VOL. 123:4, p. 651-667 |
1987 | Rugman, A. M. |
|
206. |
Management Accounting (New York)
1987 : NOV, VOL. 69:5, p. 44-48 |
1987 | Hoshower, L. B. Crum, R. P. |
|
207. |
Fortune
1987 : DEC 7, VOL. 116:13, p. 80-87 |
1987 | Uttal, B. |
|
208. |
Harvard-L'Expansion
1987 : AUTUMN, 46, p. 48-58 |
1987 | Eiglier, P. Langeard, E. |
|
209. |
Revue Francaise de Gestion
1987 : MAR-MAY, 62, p. 97-106 |
1987 | Veran, L. Canas, A. |
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