search query: @indexterm Hotel and catering industry / total: 391
references: 215-224 / 391
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215.
Revisiting importance-performance analysis
Tourism Management
2001 : DEC, VOL. 22:6, p. 617-627
 2001 Oh, H.
216.
Business travellers´perception of service quality: a prefatory study of two European city centre hotels
International Journal of Tourism Research
2001 : JUL-AUG, VOL. 3:4, p. 313-323
 2001 Callan, R. J.
Kyndt, G.
217.
How to implement a customer satisfaction program
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46
 2001 Naumann, E.
Jackson, D. W. Jr.
Rosenbaum, M. S.
218.
The wild side of the lodging and food-service industry: a case study in Pennsylvania
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 96-103
 2001 Upneja, A.
Singh, A.
Shafer, E. L.
219.
Carl Graham Fisher: Mr. Miami Beach and much more
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 62-69
 2001 Turkel, S.
220.
Equipment leasing in the U.S. lodging industry: what, why, and how much
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 56-61
 2001 Upneja, A.
Schmidgall, R.
221.
Managing your guest as a quasi-employee
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 46-55
 2001 Ford, R. C.
Heaton, C. P.
222.
What keeps you up at night? Key issues of concern for lodging managers
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 38-45
 2001 Enz, C. A.
223.
Improving organizational performance using survey-driven databases
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 12-27
 2001 Ference, G.
224.
Mutinational hotel development in developing countries: an exploratory analysis of critical policy issues
International Journal of Tourism Research
2001 : MAY-JUN, VOL. 3:3, p. 179-197
 2001 Kusluvan, S.
Karamustafa, K.
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