search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 216-225 / 228
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216.
Managing customers as human resources in service organizations.
Human Resource Management
1986 : FALL, VOL. 25:3, p. 371-383
 1986 Bowen, D. E.
217.
Une nouvelle approache de la notion de produit = A new approach of the notion of product.
Revue Francaise de Gestion
1986 : JUN-AUG, 58, p. 59-70
 1986 Mathe, H.
218.
Opportunities for innovation in the metals industry.
Journal of Business Strategy
1986 : SUMMER, VOL. 7:1, p. 84-87
 1986 Simpson, M.
219.
When marketing services 4 ps are not enough.
Business Horizons
1986 : MAY/JUN, VOL. 29:3, p. 44-50
 1986 Magrath, A. J.
220.
Effects of customer service on sales : An analysis of historical data.
International Journal of Physical Distribution and Materials Management
1986 : VOL. 16:3, p. 14-28
 1986 Ozment, J.
Chard, D. N.
221.
Management education as a service industry.
Management Education and Development
1986 : SUMMER, VOL. 17:2, p. 98-110
 1986 Olve, N. G.
222.
Aging and identity management in a Norwegian elderly home.
Human Relations
1985 : FEB, VOL. 38:2, p. 151-165
 1985 Bjelland, A. K.
223.
Using network analysis in human service planning: fitting the pieces together.
Business Quarterly
1985 : AUTUMN, VOL. 50:3, p. 30-35
 1985 Sale, T.
Wolf, J.
224.
Quand les services se mettent au service de l'industrie = When the services are at the service of industry.
Revue Francaise de Gestion
1985 : SEP-DEC, 53-54, p. 131-139
 1985 Flipo, J. P.
Bonamy, J.
225.
Konkurrenskraft genom kund- och servicebaserade strategier i marknadsföring.
Ekonomiska Samfundets Tidskrift = The Journal of the Economic Society of Finland
1985 : VOL. 38:3, p. 131-143
 1985 Grönroos, C.
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