search query: @indexterm customer relationship management (crm) / total: 105
references: 26-35 / 105
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26.
Self-service revisited: How to balance high-tech and high-touch in customer relationships
European Management Journal
2007 : AUG, VOL. 25:4, p. 310-319
 2007 Salomann, H. (et al.)
27.
Use of relationship marketing programs in building customer-salesperson and customer-firm relationships:Differential influences on financial outcomes
International Journal of Research in Marketing
2007 : SEP, VOL. 24:3, pp. 210-223
 2007 Palmatier, R.W (et al.)
28.
Evaluating application service provisioning using system dynamics methodology
British Journal of Management
2007 : JUN, VOL. 18:2, p. 172-191
 2007 Currie, W.L.
Joyce, P.
Winch, G.
29.
A model to determine customer lifetime value in a retail banking context
European Management Journal
2007 : VOL. 25:3, p. 221-234
 2007 Haenlein, M.
Kaplan, A.M.
Beeser, A.J.
30.
Getting your priorities right
Accountancy
2006 : OCT, VOL. 137:1358, p. 59-60
 2006 Young, L.
31.
Customer relationship management: from strategy to implementation
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 135-168
 2006 Payne, A.
Frow, P.
32.
The impact of loyalty programmes on repeat purchase behaviour
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 61-88
 2006 Meyer-Waarden, L.
Benavent, C.
33.
Capitalising on the customer
European business forum EBF
2006 : AUTUMN, 26, p. 24-29
 2006 Allen, J. (et al.)
34.
Customer relationship management in small-medium enterprises: the case of Turkish tourism industry
Tourism Management
2006 : DEC, VOL. 27:6, p. 1356-1363
 2006 Özgener, S.
Iraz, R.
35.
A conceptual model of value-transparency in supply
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 206-213
 2006 Lamming, R.
Caldwell, N.
Phillips, W.
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