search query: @author Bolton, R. N. / total: 5
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3.
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
Marketing Science
1998 : VOL. 17:1, p. 45-65
 1998 Bolton, R. N.
4.
A longitudinal analysis of the impact of service changes on customer attitudes.
Journal of Marketing
1991 : JAN, VOL. 55:1, p. 1-9
 1991 Bolton, R. N.
Drew, J. H.
5.
Searching for positive returns at the track : a multinomial logit model for handicapping horse races.
Management Science
1986 : AUG, VOL. 32:8, p. 1040-1060
 1986 Bolton, R. N.
Chapman, R. G.
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