search query: @freeterm self-service / total: 4
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3.
Wenn der Kunde mit anpackt - Wertschöpfung durch Co-Produktion
Zeitschrift Führung und Organisation
2003 : VOL. 72:2, p. 87-93
 2003 Grün, O.
Brunner, J-C.
4.
An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 184-201
 2002 Dabholkar, P. A.
Bagozzi, R. P.
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