search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 38-47 / 228
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title | year | author | ||
38. |
Academy of Management Journal
2002 : JUN, VOL. 45:3, p. 587-597 |
2002 | Batt, R. |
|
39. |
Harvard Business Review
2002 : JUL, VOL. 80:7, p. 86-94 |
2002 | Reinartz, W. Kumar, V. |
|
40. |
Journal of Business-to-Business Marketing
2002 : VOL. 9:1, p. 27-47 |
2002 | Anselmi, K. Frankel, R. Whipple, J. M. |
|
41. |
Management Science
2001 : JUL, VOL. 47:7, p. 894-914 |
2001 | Oliva, R. Sterman, J. D. |
|
42. |
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 1018-1027 |
2001 | Pugh, S. D. |
|
43. |
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 988-995 |
2001 | Hui, C. Lam, S. S. K. Schaubroeck, J. |
|
44. |
Journal of Applied Behavioral Science
2001 : JUN, VOL. 37:2, p. 180-204 |
2001 | Cady, S. H. Fandt, P. M. |
|
45. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 38-45 |
2001 | Enz, C. A. |
|
46. |
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL.42:1, p. 60-65 |
2001 | Perdue, J. Woods, R. Ninemeier, J. |
|
47. |
Betriebswirtschaft
2001 : MAR-APR, VOL. 61:2, p. 223-239 |
2001 | Gouthier, M. H. J. Schmid, S. |
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