search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 42-51 / 228
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42.
Service with a smile: emotional contagion in the service encounter
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 1018-1027
 2001 Pugh, S. D.
43.
Can good citizens lead the way in providing quality service? A field quasi experiment
Academy of Management Journal
2001 : OCT, VOL. 44:5, p. 988-995
 2001 Hui, C.
Lam, S. S. K.
Schaubroeck, J.
44.
Managing impressions with information: a field study of organizational realities
Journal of Applied Behavioral Science
2001 : JUN, VOL. 37:2, p. 180-204
 2001 Cady, S. H.
Fandt, P. M.
45.
What keeps you up at night? Key issues of concern for lodging managers
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 38-45
 2001 Enz, C. A.
46.
Competencies required for future club managers' success
Cornell Hotel and Restaurant Administration Quarterly
2001 : VOL.42:1, p. 60-65
 2001 Perdue, J.
Woods, R.
Ninemeier, J.
47.
Kunden und Kundenbeziehungen als Ressourcen von Dienstleistungsunternehmungen: eine Analyse aus der Perspektive der ressourcenbasierten Ansätze des Strategischen Managements
Betriebswirtschaft
2001 : MAR-APR, VOL. 61:2, p. 223-239
 2001 Gouthier, M. H. J.
Schmid, S.
48.
Conceptualizing and isolating cultural differences in performance data in international high-tech industrial markets
Industrial Marketing Management
2001 : JAN, VOL. 30:1, p. 23-35
 2001 Birgelen, M.
Ruyter, K.
Wetzels, M.
49.
Marketing low-cost airline services to business travellers
Journal of Air Transport Management
2001 : MAR, VOL. 7:2, p. 103-109
 2001 Mason, K. J.
50.
Herding behaviour and the size of customer base as a commitment to quality
Economica
2000 : AUG, VOL. 67:267, s. 375-398
 2000 Choi, C. J.
Dassiou, X.
Gettings, S.
51.
EASY shopping: a value-added service for electronic malls
International Journal of Electronic Commerce
2000 : WINTER, VOL. 4:2, p. 99-119
 2000 Schumann, P.
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