search query: @indexterm Consumer satisfaction / total: 567
references: 48-57 / 567
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48.
The effects of inventory control and denied boarding on customer satisfaction: The case of capacity-based airline revenue management
Tourism Management
2008 : VOL. 29:1, p.32-43
 2008 Lindenmeier, J.
Tscheulin, D.K.
49.
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
European Journal of Marketing
2008 : VOL. 42:1/2 p. 35-68
 2008 Ekinci, Y.
Dawes, P.L.
Massey, G.R.
50.
Enhancing luxury cruise liner operators' competitive advantage: A study aimed at improving customer loyalty and future patronage
Journal of Travel & Tourism Marketing
2008 : VOL. 25:1, p. 1-12
 2008 Lobo, A.C.
51.
Experiential values over time - a comparison of measures of satisfaction and emotion
Journal of Marketing Management
2008 : FEB, VOL. 24:1-2, p. 69-85
 2008 Koenig-Lewis, N.
Palmer, A.
52.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
53.
An empirical investigation of the relationship between quality management factors and customer satisfaction, improved competitive position and overall business performance
Journal of Strategic Marketing
2008 : SEP, VOL. 16:4, p. 301-314
 2008 Sharma, B.
Gadenne, D.
54.
Enabling access to tourism through information schemes
Annals of Tourism Research
2008 : JAN, VOL 35:1, p. 189-210
 2008 Eichhorn, V. (et al.)
55.
Exploring the impact of centralisation on information sharing
Journal of international marketing and marketing research
2008 : JUN, VOL. 33:2. p. 75-86
 2008 Barker, A.T.
Aydin, N.
56.
Exploring the impact of centralisation on information sharing
Journal of International Selling and Sales Management
2007 : VOL. 13:2, p. 59-70
 2007 Barker, T.A.
Aydin, N.
57.
How organizational standards and coworker support improve restaurant service
Cornell Hotel and Restaurant Administration Quarterly
2007 : NOV, VOL 48:4, p. 370-379
 2007 Susskind, A.M.
Kacmar, K.M.
Borchgrevink, C.P.
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