search query: @indexterm Quality / total: 1290
references: 543-552 / 1290
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543.
Tractable (Q, R) heuristic models for constrained service levels.
Management Science
1997 : JUL, VOL. 43:7, p. 951-965
 1997 Platt, D. E.
Robinson, L. W.
Freund, R. B.
544.
The role of automation and labor in determining customer satisfaction in a telephone repair service process
Decision Sciences
1997 : SUMMER, VOL. 28:3, p. 689-708
 1997 Collier, D. A.
Wilson, D. D.
545.
Het drama van de klantgerichte en gecertificeerde organisatie.
Nijenrode Management Review
1997 : 2, p. 73-76
 1997 Ofman, D.D.
546.
Quality system chaining: the next link in the evolution of quality
Business Horizons
1997 : SEP-OCT, VOL. 40:5, p. 65-77
 1997 Raho, L.
Mears, P.
547.
Competing for quality in defence
Economic Affairs
1997 : DEC, VOL. 17:4, p. 33-38
 1997 Pickard, C.
548.
A flexible information manufacturing system for the generation of tailored information products
Decision Support Systems
1997 : AUG, VOL. 20:4, p. 345-355
 1997 Kaomea, P.
Page, W.
549.
Relationships between determinants of hospital quality management and service quality performance - a path analytic model
Omega
1997 : OCT, VOL. 25:5, p. 535-545
 1997 Li, L. X.
550.
Deming and the quality of software development
Business Horizons
1997 : NOV-DEC, VOL. 40:6, p. 51-58
 1997 Yilmaz, M. R.
Chatterjee, S.
551.
Continuous improvement on the shop-floor: Lessons from small to midsize firms
Business Horizons
1997 : NOV-DEC, VOL. 40:6, p. 45-50
 1997 Choi, T. Y.
Rungtusanatham, M.
Kim, J-S.
552.
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
Management Science
1997 : SEP, VOL. 43:9, p. 1258-1274
 1997 Hendricks, K. B.
Singhal, V. R.
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